Your Questions, Answered - FAQ

Welcome to our help hub! Below you’ll find answers to the most common questions about shipping, returns, personalization, and support. If you still need help, we’re just a message away.

🎨 Personalization & Product Info

Can I preview my personalized item before it’s printed? Yes! We offer unlimited design revisions before printing. You’ll always approve your design first.

What if I made a mistake in my personalization? If your item hasn’t entered production, we can fix it. Once approved and printed, we can’t accept returns for personalization errors—but we’re always happy to help.

🛍️ Orders & Processing

How long does it take to process my order?

- Personalized & made-to-order items: Typically ship within 3–7 business days after final design approval

- Non-custom items: Ship within 2–4 business days

You’ll receive a confirmation email once your order is placed, and a tracking link as soon as it ships.

Can I make changes after placing my order? If your order hasn’t entered production, we’ll do our best to accommodate changes. Contact us as soon as possible via chat or email.

🚚 Shipping & Delivery

Where do you ship? We currently ship to:

- United States

- Australia & New Zealand

- Europe

- Select international destinations

How long does shipping take? Delivery times vary by region and fulfillment partner:

- United States: 2–12 business days

- Australia & NZ: 5–15 business days

- Europe: 5–15 business days

- Other regions: 7–21 business days

Please note: delivery estimates exclude weekends and public holidays.

How do I track my order? You’ll receive a tracking link via email once your order ships. If you need help locating your parcel, reach out via chat or email.

🔄 Returns & Refunds

What’s your return policy? We offer a 30-day return window for eligible items. Personalized products are not returnable unless there’s a defect or error.

What if my item arrives damaged or incorrect? Contact us within 30 days of delivery with your order number and a photo of the issue. We’ll either replace the item or issue a refund—no fuss.

Do you accept international returns? Yes, but return shipping costs may vary. Contact us first before sending anything back.

EU Customers If your order ships to the EU, you have a 14-day cooling-off period to cancel or return for any reason. Items must be unused and in original condition.

📞 Contact & Support

How can I reach you? We’re available 7 days a week and typically respond within a few hours.

- Email:

- Chat Bubble: Tap the chat icon on our website for quick questions

- Contact Us Form: Submit a message through our

Personalization Process

How do I personalize my product?

You’ll find personalization options directly on each product page just follow the prompts to enter names, dates, or custom messages. If you’re unsure or leave a field blank, don’t worry you can still place your order, and our friendly team will reach out to confirm the details before printing. We’re here to make it easy.

Can I preview my personalized item before it’s printed?

Yes! We offer unlimited design revisions before printing. You’ll always approve your design first.

What if I made a mistake in my personalization?

If your item hasn’t entered production, we can fix it. Once you approve the design and it is printed, we can’t accept returns for personalization errors but we’re always happy to help.

Orders & Processing

When Will My Order Ship?

How long does it take to process my order?

  • Personalized & made-to-order items: Typically ship within 3–7 business days after final design approval
  • Non-custom items: Ship within 2–4 business days

You’ll receive a confirmation email once your order is placed, and a tracking link as soon as it ships.

How long does shipping take?

Delivery times vary based on your location, selected shipping method, and the product itself. Personalized items at times take a little extra time because making them special takes care, attention and love!

Typically delivery times average around:

  • United States: 2–12 business days
  • Australia & NZ: 5–15 business days
  • Europe: 5–15 business days
  • Other regions: 7–21 business days

Where Do You Ship To?

We ship our products to numerous countries, ensuring that little ones everywhere can experience the love and joy that our products bring. Rest assured, wherever you are, Cozy Cute Comfort is ready to deliver happiness to your doorstep!

I Have A Question About My Order, Who Can I Talk To?

At Cozy Cute Comfort, we value your satisfaction, and we are here to assist you with any inquiries about your order. Our customer support team is available around the clock to address your questions and concerns. Feel free to reach out to us via email or give us a call. We're more than happy to help you with anything you need! Here are some ways to contact.

Email: hello@cozycutecomfort.com

Chat Bubble: Tap the chat icon on our website for quick questions

Contact Us Form: Submit a message through our Contact Us form





Product

How Are The Product Materials Sourced?

Our team conducts thorough assessments to ensure the materials meet the highest safety and quality standards, providing the best and safest products possible.

Returns

What Is Your Return Policy?

We offer a 30-day return window for eligible items. Personalized products are not returnable unless there’s a defect or error in what had been approved pre production.

What if my item arrives damaged or incorrect?

Contact us within 30 days of delivery with your order number and a photo of the issue. We’ll either replace the item or issue a refund no fuss.

Payment

Can I Use Afterpay For Products That Will Ship To California?

Absolutely! We proudly offer Afterpay as a payment option for customers in California and various other regions. With Afterpay, you can shop now and pay for your purchase in four interest-free installments, making your shopping experience even more convenient and flexible. Simply select Afterpay at checkout, and you'll be able to enjoy your desired products while spreading the payments over time.

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